GP Institute Terms and Conditions

Effective date: 14 August 2026

Website: https://gpinstitute.com.au/

Operator: Aumyania Pty Ltd

Contact: admin@gpinstitute.com.au

1. About these terms

These Terms and Conditions govern your use of the GP Institute website, learning platform, courses, live classes, recordings, question banks, mock examinations, study resources and related services.

In these terms, “GP Institute”, “we”, “us” and “our” mean Aumyania Pty Ltd, which owns and operates https://gpinstitute.com.au/. “You” and “your” mean each visitor, account holder, learner or purchaser.

By accessing the website, creating an account or buying a service, you agree to these terms. Our Privacy Policy, Refund Policy and any course-specific terms shown before purchase also apply.

If course-specific terms conflict with these terms, the course-specific terms apply to that course. Nothing in these terms excludes, restricts or modifies a right or remedy that the law does not allow us to exclude, restrict or modify.

If you do not agree, do not use the website or buy a service.

2. Important education and examination notice

GP Institute provides education and exam-preparation services. We do not represent the Royal Australian College of General Practitioners, the Australian College of Rural and Remote Medicine, Ahpra, the Medical Board of Australia or any other examination, training or regulatory body unless we state this clearly in writing.

References to RACGP, ACRRM, Ahpra or other organisations identify the relevant curriculum, examination or professional context. They do not imply sponsorship, approval, accreditation or endorsement.

We do not guarantee that you will:

pass an examination;

obtain a particular score or ranking;

gain entry to a training program;

obtain registration, employment, a visa or Fellowship; or

achieve any other professional outcome.

Your result depends on many factors. These include your prior knowledge, attendance, study, performance, examination conditions and decisions made by third parties.

Testimonials and past results describe individual experiences. They do not promise that you will achieve the same result.

3. Educational information only

Our content supports education and professional development. It does not provide personal medical, legal, immigration, financial or regulatory advice.

Clinical content may use simplified or simulated cases. Do not use it as the sole basis for real patient care. Always apply current clinical guidelines, local protocols, professional judgment and the needs of the individual patient.

Examination rules, curricula, policies, laws and clinical guidance can change. Check current information from the relevant official body before acting.

If you face an urgent clinical issue, follow your workplace procedures and seek appropriate senior or emergency support.

4. Eligibility and legal capacity

You must be at least 18 years old to buy a course or enter a contract with us.

If you are under 18, a parent or legal guardian must make the purchase and accept these terms for you.

You must have legal capacity to enter the agreement. You must also comply with any eligibility conditions shown on the relevant course page.

5. Accounts and account security

You may need an account to access paid content.

You must provide accurate, current and complete information. You must update it when it changes.

You may create only one personal learner account unless we approve another arrangement in writing.

Your account is personal to you. You must not sell, transfer, lend, share or give another person access to it.

Keep your password and login details secure. Tell us promptly at admin@gpinstitute.com.au if you suspect unauthorised access, fraud or a security breach.

You are responsible for activity carried out through your account when that activity results from your act, omission or failure to use reasonable security. This does not make you responsible for activity caused by our breach, negligence or security failure.

We may ask you to verify your identity before we change account details, disclose information, restore access or process a sensitive request.

6. Acceptable use

You must use the website and services lawfully and respectfully.

You must not:

share an account or allow another person to access paid content;

copy, download, photograph, screen-record, reproduce or distribute content except where we expressly allow it;

post course questions, answers, mock examinations, recordings or teaching materials online;

sell, sublicense or commercially exploit our content;

scrape, crawl, harvest, data-mine or use automated tools to extract content or personal information;

use our content to build, train, test or improve an artificial intelligence model, question bank, course or competing product without written permission;

bypass access controls, digital rights management, watermarks or security features;

introduce malware or interfere with the website, learning platform, servers or networks;

impersonate another person or misrepresent your identity, qualifications or affiliation;

harass tutors, staff or learners, or post discriminatory, abusive, defamatory or unlawful material;

submit confidential patient information, examination content obtained in breach of exam rules or another person’s personal information without authority;

use the service to cheat, breach examination rules or engage in professional misconduct; or

use the website in a way that infringes another person’s rights.

Reasonable personal study notes are allowed. Any copy must remain for your private study and must not contain material that examination rules prohibit you from recording or sharing.

7. Enrolment and contract formation

Course pages describe the main inclusions, price, access period and any material conditions.

When you place an order, you make an offer to buy the selected service. An automated receipt confirms that we received your order. It does not always mean that we accepted it.

We accept your order when we confirm enrolment or provide access to the service. At that point, a contract forms between you and us.

We may reject or cancel an order before acceptance if:

the price or description contains an obvious error;

the service is unavailable;

payment fails or appears unauthorised or fraudulent;

you do not meet a disclosed eligibility requirement; or

accepting the order would breach a law or third-party obligation.

If we cancel an order before providing the service, we will return the amount paid for that order. We will use the original payment method where reasonably possible.

8. Prices, GST and payments

Prices appear in Australian dollars unless we state otherwise. Prices include GST where GST applies.

You must pay the amount shown at checkout. Your bank, card issuer or payment provider may charge a currency conversion or transaction fee. We do not control those fees.

You confirm that you may use the selected payment method. Payment providers may conduct fraud, security and authorisation checks under their own terms.

We may correct an obvious pricing error before accepting an order. We will tell you and let you place the order at the correct price or cancel it.

We may change future prices at any time. A later price change does not alter an accepted purchase unless the law or an agreed subscription arrangement allows it.

9. Payment plans and recurring payments

If we offer a payment plan, you must pay each instalment on its due date. A payment plan divides the price. It does not create a pay-as-you-go course unless we clearly state that it does.

Before you accept a recurring subscription, we will disclose the billing frequency, amount or method of calculation, renewal terms and cancellation method.

You authorise recurring charges only when you actively select and accept a recurring arrangement.

If a payment fails, we may retry the payment and give you a reasonable opportunity to fix it. We may suspend access while an overdue amount remains unpaid. We will not remove any non-excludable legal right.

Cancelling a card or stopping a payment does not by itself cancel a contract or remove an amount already due. Contact us if you need to cancel an eligible subscription or discuss payment difficulty.

10. Course access and technical requirements

Your course access starts on the date stated at checkout, in your confirmation or when we first make the course available.

Access ends after the purchased period. We do not promise an extension unless the course page, promotion or written agreement includes one.

You need a suitable device, current browser, reliable internet connection, working audio and any software identified before purchase. You are responsible for your own equipment and internet charges.

Some content may stream online and may not support downloading or offline use.

We may use third-party learning, video, webinar, payment, email or hosting services. Their reasonable technical limits may affect access.

Contact us promptly if a technical problem prevents access. Give us enough information to investigate, such as the course name, device, browser, time and an image of the error. Do not send your password.

11. Live classes, webinars and tutoring

Published schedules may change for operational, safety or instructor reasons. We will give reasonable notice where possible.

We may replace a tutor, change a delivery platform, combine a class, reschedule a session or provide a recording or reasonably equivalent session.

If we cancel a paid session and do not provide a reasonable alternative, recording, credit or rescheduled session, you may have rights to a remedy for the affected part of the service. Your rights under the Australian Consumer Law continue to apply.

You must join on time and follow reasonable class instructions. Missed attendance does not automatically create a refund right. Any make-up option depends on the terms displayed for that course.

Class discussion may include other learners. Do not disclose patient identifiers, workplace secrets or another person’s confidential information.

12. Recordings and participation

We may record live classes for enrolled learners, quality assurance, tutor training, safety or administration.

We will give notice when a session is recorded. By remaining in the recorded session after receiving notice, you consent to the capture and permitted use of your voice, display name, chat messages and any image you choose to show, subject to applicable law.

You may turn off your camera, use an appropriate display name and avoid speaking in a group recording where the session format allows it. Contact us before the session if you need a reasonable alternative because of privacy, disability, safety or another serious concern.

Do not record a session yourself unless we and all people whose consent the law requires have agreed.

We will not use an identifiable learner recording in public advertising without separate permission, unless the law otherwise permits that use.

13. Course content and updates

We aim to keep content accurate, useful and aligned with the stated course purpose.

We may update, replace, reorganise or remove content. We may also change tutors, session order, examples or delivery methods. These changes help us maintain quality, currency, security or legal compliance.

We will not knowingly make a material change that leaves an accepted course substantially different from its advertised purpose without offering an appropriate response. Depending on the circumstances, that response may include replacement content, additional access, credit, partial refund or another remedy required by law.

The number of questions, cases, classes or resources may include updated, archived or overlapping learning items where the course page makes that clear. We must not make misleading claims about course volume or inclusions.

14. Refunds, cancellations and consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law when that law applies.

Services must be provided with due care and skill. They must be reasonably fit for a disclosed purpose in circumstances covered by law. They must also be supplied within a reasonable time when no time is fixed.

If a service has a major failure, you may be entitled to cancel the service contract and receive a refund for the unused portion. You may instead choose compensation for the reduction in value, where the law provides that choice.

If a failure is not major, we may have a reasonable opportunity to fix it. If we do not fix it within a reasonable time, you may have further remedies under the Australian Consumer Law.

No clause in these terms limits those rights.

Change-of-mind requests

Unless a course page or promotion states a separate cooling-off or change-of-mind offer, we do not have to provide a refund because you:

changed your mind;

found another product or a lower price;

no longer need the course;

did not attend or use the course;

changed your examination date or career plan; or

did not achieve the result you hoped to achieve.

We may approve a change-of-mind refund, transfer, credit or deferral at our discretion. We may consider how much content you accessed, whether live services started, third-party costs and the reason for the request. This discretion does not reduce your legal rights.

How to request a remedy

Email admin@gpinstitute.com.au. Include your name, account email, order details, course name, problem and preferred resolution.

Apply within a reasonable time after you discover the issue. We will not reject a valid consumer claim only because you did not report it within 24 hours.

We may ask for reasonable evidence so we can assess and resolve the claim. We will not impose an administration fee on a refund or remedy required by law.

Approved refunds go to the original payment method where reasonably possible. Payment-provider processing times may apply.

15. Transfers, deferrals and access extensions

Transfers, deferrals and extensions are not automatic. They apply only if the course page, promotion or written approval allows them.

We may set reasonable conditions. These may include a request deadline, evidence of serious circumstances, an administrative cost that reflects actual work, a price difference or a limit on repeated requests.

We will assess requests fairly. We will consider illness, bereavement, examination cancellation, serious personal hardship and other exceptional circumstances. This clause does not limit rights under consumer or discrimination law.

16. Promotions, coupons and gift cards

Promotions may have additional terms. We will display material conditions, such as eligibility, expiry, minimum spend, excluded courses and redemption limits.

Unless we state otherwise:

only one coupon or promo code applies to an order;

a code has no cash value;

a code applies only during its stated period;

a code cannot be sold, copied or used fraudulently; and

a refund reflects the amount actually paid for the affected service.

Gift cards and vouchers will comply with applicable Australian law, including any minimum expiry period that the law requires. We will display the expiry date and important conditions.

We may cancel a code obtained or used through fraud, error or misuse. We will not cancel a valid consumer right or retain money that the law requires us to return.

17. Intellectual property

We or our licensors own the website and course content. This includes text, branding, videos, audio, slides, illustrations, question banks, mock examinations, cases, feedback models, software and downloadable files.

Your enrolment gives you a limited, personal, non-exclusive, non-transferable and revocable licence to use the content for your own study during the access period.

The licence does not transfer ownership. It does not allow publication, resale, public performance, adaptation, translation, redistribution or creation of a competing resource.

Copyright exceptions and other rights given by law continue to apply.

We may use visible or hidden identifiers, access logs and watermarks to protect content, investigate misuse and enforce these terms. We will handle personal information in line with our Privacy Policy and applicable law.

18. Your submissions and feedback

You keep ownership of original content that you submit.

You give us a limited licence to host, copy, process and display that content only as needed to deliver, secure and improve the service, respond to you, comply with law or exercise our legal rights.

You confirm that you have the right to submit the content. Do not submit identifiable patient information, confidential exam material or content that infringes another person’s rights.

If you give general suggestions or feedback, we may use them without payment. We will not publicly identify you without permission unless the law allows or requires it.

19. Community areas and user-generated content

If we provide comments, groups, forums or social features, you remain responsible for what you post.

We may moderate, hide or remove content that breaches these terms, creates a safety risk, infringes rights or disrupts learning. We do not promise to review every post.

If you tag us or respond to a campaign, that action alone does not give us unlimited rights to your content. We will seek appropriate permission before using identifiable content in advertising where the law or platform rules require it.

You may withdraw a permission that can lawfully be withdrawn by emailing admin@gpinstitute.com.au. We will take reasonable steps to stop future use. Removal from archived, printed or already-produced material may not always be possible.

20. Suspension and termination

We may suspend or restrict access when we reasonably suspect:

account sharing, piracy, scraping or security abuse;

fraud or an unauthorised payment;

serious harassment or unlawful conduct;

a material breach of these terms;

a threat to learners, staff, systems or third parties; or

conduct that may breach exam integrity or professional obligations.

Where appropriate, we will explain the concern and give you a reasonable opportunity to respond or fix it.

We may terminate access immediately for serious, repeated, fraudulent or dangerous conduct. We will consider the nature of the breach, the service already supplied and applicable law when deciding whether any refund or credit applies.

You may stop using the service at any time. Stopping use does not itself create a refund right or cancel an unpaid contractual amount.

Clauses that protect intellectual property, confidentiality, accrued payment rights, liability and dispute rights continue after termination where their nature requires it.

21. Website availability and security

We take reasonable steps to keep the website and learning platform available and secure. We do not promise uninterrupted or error-free access.

Maintenance, internet failures, cyber incidents, third-party outages and events beyond reasonable control may interrupt access.

We will take reasonable steps to restore a material outage. Where an outage substantially affects a paid service, we may provide extended access, a replacement service, credit, refund or another remedy that the law requires.

Do not rely on the website as the only storage location for your own notes or records.

22. Third-party links and services

The website may link to third-party websites, applications, guidelines or payment services.

A link does not mean that we endorse or control the third party. Third-party terms and privacy practices may apply.

We are not responsible for third-party content or conduct that sits outside our reasonable control. Nothing in this clause excludes liability that the law imposes on us.

23. Artificial intelligence and automated tools

We may use artificial intelligence or automated tools to assist with drafting, search, recommendations, feedback, support, moderation, analytics, security or administration.

Qualified people may review important educational content and high-impact decisions where appropriate. Automated output can contain errors. You must use professional judgment and verify important information against authoritative sources.

We will not present an automated score or recommendation as an official examination result.

Do not enter identifiable patient information, confidential examination material, health information or other sensitive information into an AI feature unless we clearly authorise that use and explain the safeguards.

Our Privacy Policy explains how we handle personal information, service providers, overseas disclosures and automated tools where applicable.

24. Privacy and electronic communications

Our Privacy Policy explains how we collect, use, disclose, secure and retain personal information. It also explains how to request access or correction and how to make a privacy complaint.

We may send service messages needed to operate your account or deliver a purchase. These may include receipts, class updates, security alerts and access notices.

We will send marketing email or SMS only where we have the consent or other legal basis required by law. Marketing messages will identify the sender and include a functional unsubscribe method where required.

We will action a valid electronic marketing unsubscribe request within the period required by law. Unsubscribing from marketing does not stop essential service messages.

25. Facebook and social-login account deletion

Removing GP Institute from your Facebook Apps and Websites settings stops future access through Facebook. It may not delete the separate GP Institute account or information that we must or may lawfully retain.

To request deletion of your GP Institute account and associated personal information, email admin@gpinstitute.com.au from the account email. Use the subject line “Account deletion request”. Include enough information for us to verify your identity and locate the account.

We will acknowledge and process the request within a reasonable period. We may retain limited information where law, fraud prevention, payment records, dispute management, security, professional obligations or legal claims require or permit retention.

Where applicable, we will delete or de-identify personal information that we no longer need and have no lawful reason to retain.

Deleting your GP Institute account does not delete your Facebook account. You must manage your Facebook account through Facebook.

26. Disclaimers and limitation of liability

Nothing in these terms excludes, restricts or modifies:

the Australian Consumer Law;

liability for fraud or fraudulent misrepresentation;

liability for death or personal injury caused by negligence where it cannot be excluded;

a statutory guarantee, right or remedy that cannot lawfully be excluded; or

any other liability that the law does not allow us to exclude or limit.

Subject to those protections, we do not promise that all content will always be current, complete or suitable for every learner or clinical setting.

To the extent the law allows, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract formed. This may include lost opportunity, lost profit or loss caused by a decision of an examination, registration, immigration, training or employment body.

You must take reasonable steps to reduce avoidable loss.

If the law allows us to limit a remedy for a service that is not ordinarily acquired for personal, domestic or household use, our liability may be limited, at our option, to supplying the service again or paying the reasonable cost of having it supplied again. This limitation does not apply where it would be unfair, unreasonable or unlawful.

27. Indemnity

You are responsible for loss that we reasonably suffer because of your unlawful conduct, infringement of third-party rights or serious breach of these terms.

This responsibility applies only to the extent that your act or omission caused the loss. It does not cover loss caused by our negligence, breach, unlawful conduct or failure to reduce avoidable loss.

28. Complaints and dispute resolution

Contact admin@gpinstitute.com.au first. Include the relevant order, course, dates, issue and outcome you seek.

We will acknowledge the complaint and try to resolve it promptly and in good faith. We may ask for more information.

If we cannot resolve the dispute, either party may propose mediation or another appropriate dispute-resolution process.

Nothing in this clause prevents you from contacting a consumer protection agency, privacy regulator, tribunal or court. It does not suspend a limitation period or remove any urgent legal remedy.

29. Changes to these terms

We may update these terms for future purchases or use of the website. We will publish the updated terms and effective date.

For an existing paid service, we will not make a retrospective change that materially reduces your rights or the core service without a valid reason and reasonable notice.

If a material change affects an ongoing service, we will explain the change and any options available to you. Your rights under applicable law continue to apply.

30. Events beyond reasonable control

Neither party is responsible for delay caused by an event beyond reasonable control, such as a natural disaster, widespread internet outage, government restriction, industrial disruption, serious cyber incident or public health emergency.

The affected party must take reasonable steps to reduce the impact and resume performance.

This clause does not excuse payment for a service already supplied. It does not remove a refund or other right that applies under law or under the contract when a service cannot be supplied.

31. General terms

Entire agreement

These terms, the Privacy Policy, the Refund Policy, the course page and any written course-specific terms form the agreement for your purchase.

Assignment

You must not transfer your account or rights without our written consent.

We may transfer our rights or obligations as part of a genuine business restructure, sale or service arrangement. We will not do so in a way that unlawfully reduces your rights.

No waiver

A delay in enforcing a right does not waive that right.

Severability

If a court finds one clause invalid or unenforceable, the remaining clauses continue to apply. The invalid clause will be read down where the law permits.

Notices

We may send notices to the email address linked to your account. You must keep that address current.

You may send notices to admin@gpinstitute.com.au or to our registered office shown on the Australian Securities and Investments Commission register.

Governing law

The laws of New South Wales and the Commonwealth of Australia govern these terms.

The parties submit to the courts and tribunals that have jurisdiction. Nothing in this clause prevents a consumer from relying on a right to bring a claim in another jurisdiction where applicable law gives that right.

32. Definitions

Account means a user profile used to access the website or services.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended or replaced.

Content means material made available through the website or services, including videos, audio, text, questions, cases, slides, recordings, software and downloads.

Course means any educational package, class, webinar, mock examination, question bank, tutoring service or resource sold or supplied by us.

Service means the website, learning platform, course, account functions and related support that we provide.

Website means https://gpinstitute.com.au/ and any authorised GP Institute learning portal or subdomain.

33. Contact details

For support, refunds, complaints, privacy requests or account deletion, contact:

Aumyania Pty Ltd trading as GP Institute

Email: admin@gpinstitute.com.au

Website: https://gpinstitute.com.au/

Official compliance references

Australian Competition and Consumer Commission, “Consumer rights and guarantees”: https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees

Australian Competition and Consumer Commission, “Repair, replace, refund, cancel”: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

Office of the Australian Information Commissioner, “Australian Privacy Principles”: https://www.oaic.gov.au/privacy/australian-privacy-principles

Office of the Australian Information Commissioner, “Guide to securing personal information”: https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations-and-government-agencies/handling-personal-information/guide-to-securing-personal-information

Australian Communications and Media Authority, “Avoid sending spam”: https://www.acma.gov.au/avoid-sending-spam

Facebook Help Centre, “Remove an app or game you’ve added”: https://www.facebook.com/help/170585223002660